Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Anleitung Für Quick Setup
8-2
Getting Started with Cisco Unified IP IVR, Release 7.0(1)
Chapter 8 Installing and Configuring Unified IP IVR or for Unified CCE
Check List for Configuring Unified IP IVR in a Unified CCE System
Table 8-1
Check List for Configuring Unified IP IVR for Unified CCE
Task
Purpose
Configuration Location
Procedure Location
1. Configure
the ICM
subsystem.
the ICM
subsystem.
Allows the Unified IP IVR system
to interact with Unified ICME
software. Unified ICME software
provides a central control system
that directs calls to various human
and automated systems.
to interact with Unified ICME
software. Unified ICME software
provides a central control system
that directs calls to various human
and automated systems.
You must enable the Service
Control Interface to use the ICM
subsystem.
Control Interface to use the ICM
subsystem.
The VRU Connection Port is the
same number configured in the
VRU Peripheral Interface
Manager (PIM) on the Unified
ICME system. This is the TCP/IP
socket number to use for receiving
messages from the Unified ICME
system.
same number configured in the
VRU Peripheral Interface
Manager (PIM) on the Unified
ICME system. This is the TCP/IP
socket number to use for receiving
messages from the Unified ICME
system.
Unified CCX ICM Configuration web
page
page
In the Unified CCX Administration web
page, select Subsystems > ICM.
page, select Subsystems > ICM.
"Provisioning the ICM
Subsystem" section in the
Cisco Unified Customer
Contact Center Express
Administration Guide.
Subsystem" section in the
Cisco Unified Customer
Contact Center Express
Administration Guide.