Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Anleitung Für Quick Setup

2. Create and 
upload 
Unified CCX 
VRU scripts.

Unified CCE uses Unified ICME 
Voice Response Unit (VRU) 
scripts to handle interactions with 
contacts. These scripts are loaded 
as applications on the Unified 
CCX Engine.

Unified CCX ICM Configuration web 
page

After you create the script, in the Unified 
CCX Administration web page, select 
Subsystems > ICM. Then click Add a 
New VRU Script.

 "Configuring ICM VRU 
Scripts" section in the Cisco 
Unified Contact Center 
Administration Guide

For creating VRU scripts, see 
the Cisco ICM/IP Contact 
Center Enterprise Edition 
Scripting and Media Routing 
Guide.

The script you configure in this step is the Unified CCX script to associate with the ICM VRU script. You 
can select the script from the drop-down list or click the Edit button to specify a new script. 

The VRU Script Name configured in this step must be the name of the VRU Script from the Property window 
of the Run VRU Script call. In other words, the Unified CCX file name configured here and the ICM VRU 
script file name must have the same name.

All scripts under the \default directory are listed in the drop-down list of the Script field in the Cisco Script 
Application Configuration page. 

To specify a new script, click Edit, enter the script name in the dialog box, and click OK. The User Prompt 
dialog box closes, and the name you entered appears in the Script field.

If you enter the script name as a file URL, enter the value with double backslashes (\\). For example, 
file://c:\\temp\\aa.aef 

The Application Name is the filename of the script in the Unified CCX repository to run for this VRU Script 
Name. For example, SCRIPT[BasicQ.aef].

A script name is displayed only as an Expression starting in Unified CCX 4.5. The expression formats for 
different types of script are as follows:

SCRIPT[aa.aef] for User scripts

SSCRIPT[aa.aef] for System scripts

SCRIPT[FILE[C:\\Windows\aa.aef]] for File scripts

SCRIPT[URL[http://localhost/aa.aef]] for URL-based scripts

3. Configure 
Unified IP 
IVR for ICM 
Translation 
Routing.

In translation routing, Unified 
ICME software receives the call, 
instead of the Unified IP IVR 
system, but then Unified ICME 
software routes the call to the 
Unified IP IVR for queuing. 

Unified CCX ICM Translation Routing 
web page

In Unified CCX Administration, select 
Applications > Application 
Management. Then click Add a New 
Application, select ICM Translation 
Routing and click Next

"Configure an ICM 
Translation-Routing 
Application" section in the 
Cisco Unified Contact Center 
Express Administration 
Guide.

You must configure Cisco Unified ICME translation-routing applications when the Cisco IP IVR is used as 
a queue point in an contact center solution. 

Translation routing happens when a call is transferred from one peripheral to another. For example, the call 
could be transferred from a peripheral gateway to an IP IVR.