Cisco Cisco Unified Customer Voice Portal 10.0(1) Betriebsanweisung
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deleted. The administrator would need to execute the status function to determine how many
callers are actively in the applications.
callers are actively in the applications.
Updating Common Classes
When performing an application update, all the data and Java classes related to an application
will be reloaded. Java classes placed in the
will be reloaded. Java classes placed in the
common
folder of Call Services are not included in the
application update. Call Services provides a separate administrative function to update the
common
folder.
There are a few items to note about this function:
• The update affects all applications that use classes in the
common
folder, so executing this
function could affect applications that have not changed. Therefore, take precaution when
executing this function.
executing this function.
• The update affects all classes in the
common
folder, whether they were changed or not. This
is usually not a issue unless those classes contain information in them that reloading would
reset (such as static variables).
reset (such as static variables).
• Due to the fact that this function reloads classes that affect all applications, and those classes
may themselves prompt the loading of configuration files from each application that uses
those classes, the function may take some time to complete depending on the number of
classes in the
those classes, the function may take some time to complete depending on the number of
classes in the
common
folder and the number and complexity of the deployed applications.
• Changes are immediate, they are not done gracefully. Since this potentially affects all
applications, the administrator must be aware of this.
JMX Interface
To update common classes using the JMX interface, navigate to the
Global/Command
MBean
and click on the function named “updateCommonClasses” in the operations tab. The results will
be displayed in a dialog box.
be displayed in a dialog box.
Administration Scripts
The script for updating common classes is found in the
admin
folder of Call Services. Windows
users should use the script named
updateCommonClasses.bat
and Unix users should use the
script named
updateCommonClasses.sh
. The script will ask for confirmation of the desired
action to prevent accidental execution. disable the confirmation, pass the parameter “noconfirm”.
Accessing Logger Methods
The Call Services JMX interface has the ability to access logger instances and execute methods
on them. The logger class must first tag the methods it considers acceptable to be called by an
administrator. Refer to the Programming Guide for Cisco Unified Call Services, Universal
Edition and Unified Call Studio for information on how to build custom loggers for
serviceability.
on them. The logger class must first tag the methods it considers acceptable to be called by an
administrator. Refer to the Programming Guide for Cisco Unified Call Services, Universal
Edition and Unified Call Studio for information on how to build custom loggers for
serviceability.