Cisco Cisco Customer Voice Portal 8.0(1)

Note:

• (Note 1 for call flow diagram below)Throughout the call process, the call server sends

reporting data to the reporting server for storage in the cvp_data Informix database.

• (Note 2 for call flow diagram below) ICM interfaces with CVP through a peripheral gateway

(PG).

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)

Chapter 2: Brief Introduction to the Unified CVP Product and the Exercises

Call Flow Model Exercises Used in this Guide