Cisco Cisco Unified Customer Voice Portal 10.5(1)

Exercise Prerequisites..............................................................................................................................64
Start Call Studio.......................................................................................................................................64
Create a New Call Studio Project.............................................................................................................64
Create the Voice Application Call Flow and Validate It.............................................................................65
Deploy the Custom Call Studio Application to a File Folder.....................................................................69
Deploy the Custom Application on the VXML Server...............................................................................72
Place the Test Call....................................................................................................................................73
Optionally, Modify and Redeploy (Update) the customhelloworld Application as a Non-TTS Exercise....74

Run Reporting Batch Files.......................................................................................................................78
Identify and Configure the CVP Call Server.............................................................................................79
Add the Reporting Server to the Operations Console..............................................................................81
Remove and Replace Existing "Standalone" VXML Server Definition.....................................................82
View the Configuration States of the Various Servers You Added............................................................83
Configure the VXML Server to Send Call Data........................................................................................84
Check Running Status of the Servers and Restart the VXML Server......................................................84
Place a Call that Requests the Custom Voice Application........................................................................85
Verify that the Reporting Server Received VXML Events.........................................................................86
(Optionally) Add a Reporting User...........................................................................................................86
Access the cvp_data Informix Database Using Dbaccess.......................................................................87
Query the cvp_data Database..................................................................................................................88

Comprehensive Call Flow Design Elements and Configuration Sections................................................92
Exercise Prerequisites..............................................................................................................................93
Section A: Ingress Gateway/Voice Browser Configuration.......................................................................94

Restore the Gateway's Running Configuration....................................................................................94
Modify the Supplied GWConfigChgs_Comprehensive.txt File to Use with the Comprehensive
Exercise...............................................................................................................................................95
Modify the Gateway's Configuration File..............................................................................................96
Log into the CVP All-in-One-Box Server and Start the CVP Operations Console...............................98
Add the Voice Gateway to the Operations Console.............................................................................99
Verify Gateway Access from the Operations Console.......................................................................101
Transfer Required CVP Gateway Scripts and .wav Files to the Gateway..........................................103

Identify and Configure the CVP Call Server In the Operations Console............................................105
Add the CVP VXML Server to the CVP Operations Console.............................................................108
Create and Deploy the customhelloworld Voice Application..............................................................109

Verify Enough PG Places Have Been Allocated on ICM...................................................................110
Define the VRU on ICM......................................................................................................................112

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)