Cisco Cisco Unified Customer Voice Portal 10.5(1)

Add the PG to the ICM Configuration Manager and Obtain a PG ID.................................................114
Add a Label to the VRU Previously Defined......................................................................................116
Set the Default Voice Response Unit (VRU)......................................................................................117
Install the PG on CVP........................................................................................................................118
Add ECC Variables to ICM.................................................................................................................126
Configure Call Types..........................................................................................................................131
Configure Dialed Numbers................................................................................................................132

Create Network VRU Script...............................................................................................................133
Create ICM Call Scripts to Access HelloWorld and customhelloworld..............................................135
Create a Call Type Manager Entry Routing Script and Call Schedule...............................................141

Section E: Configuring Unified Communications Manager.....................................................................142
Complete the Main Exercise...................................................................................................................142
Add Call Transfer to the Exercise............................................................................................................143

Modify the CVP Server Directory Structure to Work as a Media Server ...........................................147
Create a Media File with Proper Codex Properties...........................................................................148
Modify the Application Script to Support the Media Files..................................................................149

Verify that the Voice Gateway is Added to the Operations Console and is "Reachable"...................160
Gateway Command Line — Commands Useful for the Exercises ....................................................161
Voice Gateway Debug Commands and Log Files..............................................................................162
View, Copy, Print the Voice Gateway Configuration File....................................................................163
Gateway Configuration File................................................................................................................163
Using Terminal Configuration Mode to Alter the Running Configuration............................................164

Check the Status and/or Restart the VXML Server...........................................................................165
Restart the VXML Server Using Windows Services Management....................................................166
VXML Server Not Reachable.............................................................................................................166
Access the VXML Server Administrative Batch Files.........................................................................166
Access, Read, and Clear the VXML Server Log Files.......................................................................167

Call Server Troubleshooting Issues and Tips..........................................................................................168
Reporting Server Troubleshooting Issues and Tips................................................................................168
Call Studio (customhelloworld) Troubleshooting Issues and Tips...........................................................169

Quick Troubleshooting Checks for the Comprehensive Call Flow Exercise.......................................171
Common Problems with the Comprehensive Exercise......................................................................173
Troubleshooting the PG Installed on the Unified CVP Server............................................................174

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)