Cisco Cisco Agent Desktop 8.0 Installationsanleitung
Cisco CAD Installation Guide 7.0
18
31-Mar-06
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When an agent roams from one monitoring domain to another
The 7920 phone is not supported as a second line appearance for an agent’s wired
phone.
phone.
Software Environment
CAD 7.0 requires the following software applications to run successfully:
Microsoft Internet Explorer 6 and 7
Internet Explorer is required for the Integrated Browser portion of Cisco Agent
Desktop and for the web page produced when the Bulk Export Utility is run (see
Desktop and for the web page produced when the Bulk Export Utility is run (see
Adobe Acrobat Reader
The CAD documentation is distributed in Acrobat PDF format. The Adobe Acrobat
Reader is available for free from
Reader is available for free from
www.adobe.com
.
Tomcat v4
Tomcat is a Java-based webserver. If you are installing the IP Phone Agent
application, it is needed to work with the XML pages displayed by IP phones. More
information about Tomcat may be found at
application, it is needed to work with the XML pages displayed by IP phones. More
information about Tomcat may be found at
http://jakarta.apache.org
. Tomcat is
shipped with CAD 7.0 and is automatically installed if the installation program does
not detect an existing, current version on the PC.
not detect an existing, current version on the PC.
Java Runtime Environment (JRE)
JRE is required to run the Java applets and JavaServer Pages (JSP) used by the IP
Phone Agent application. JRE is shipped with CAD 7.0 and is automatically installed
if the installation program does not detect an existing, current version on the PC.
Phone Agent application. JRE is shipped with CAD 7.0 and is automatically installed
if the installation program does not detect an existing, current version on the PC.
Computer Telephony Integration Object Server (CTI OS)
CTI OS must be installed before installing the CAD services. You may want to edit
several registry keys to enable Cisco Agent Desktop to receive all CTI events. See
several registry keys to enable Cisco Agent Desktop to receive all CTI events. See
for information on changing these registry
keys.
Microsoft SQL Server 2000 Desktop Engine
Microsoft SQL Server 2000 Desktop Engine (MSDE 2000) is the free, redistributable
version of SQL Server used as an embedded database.
version of SQL Server used as an embedded database.
Desktop Monitoring Requirements
The use of desktop monitoring in your contact center increases bandwidth
requirements. Consult the best practices document, Cisco Agent Desktop
Bandwidth Requirements, for more information.
requirements. Consult the best practices document, Cisco Agent Desktop
Bandwidth Requirements, for more information.