Cisco Cisco Agent Desktop 8.0 Installationsanleitung

NOTE:  The Tomcat webserver is included with the installation.

3. Click Insert to create the new IP phone service. The new service is now 

listed in the shaded box at the left of the page.

Once the IP phone service is created, each agent’s phone must be configured to use 
it.

From the Cisco CallManager Administration web-based application, follow these 
steps to configure each IP phone.

1. On the Device menu, choose Phone.

The Find and List Phones window appears.

2. User the search function to find the phone. Search results are listed at the 

bottom of the page.

3. Locate the phone in the list of results and click the red hyperlink.

The Phone Configuration window appears.

4. Click Subscribe/Unsubscribe Services in the upper right corner of the 

window.

A popup window for subscribing to services for that device appears.

5. From the Select a Service drop-down list, choose the new service, and then 

click Continue.

The Service Subscription popup window showing the new service appears.

6. Click Subscribe. 

The new service is listed in the shaded box at the left of the page.

7. Close the popup window.

The next task to accomplish is to create a CallManager IPPA authentication user.

The CallManager user is used by the IP Phone Agent service to push pages to agent 
IP phones.

NOTE:  The CallManager user ID and password are also entered in 
CAD Configuration Setup and must match what is configured in 
CallManager. If you change them in CallManager, you must also 
change them in CAD Configuration Setup. See 

 for more information.