Cisco Cisco Finesse 8.5(3) Betriebsanweisung

The port of the backup CTI server. The value
of this field must match the port configured
during the setup of the backup CTI server.

Backup Port

This field accepts values between 1 and 65535.

•

Submit—Saves your configuration changes.

Note: After changing and saving any value on this page, you must restart the Cisco Tomcat
Service, as described in 

and secondary Finesse server. Restarting the Cisco Tomcat Service requires agents to sign
out and sign in again.

•

Reset—Retrieves the most recently saved server settings.

Configuring Enterprise Administration Server Settings

Use the Contact Center Enterprise Administration Server Settings gadget to configure the
database settings. These settings are required to enable authentication for Finesse agents and
supervisors.

Note: Finesse does not support SQL authentication for connecting to the Unified CCE
administration database. Finesse requires that the administration database is configured to use
Windows authentication.

After changing and saving any value on the Contact Center Enterprise Administration Server
Settings gadget, you must restart the Cisco Tomcat Service, as described in 

, on the primary and secondary Finesse server. Restarting the Cisco

Tomcat Service requires agents to sign out and sign in again.

As a best practice, make Contact Center Enterprise Administration Server Settings changes and
restart the Cisco Tomcat service during hours when agents are not signed in to the Cisco Finesse
Agent Desktop.

Figure 3: Contact Center Administration Server Settings

User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)