Cisco Cisco Finesse 8.5(3) Betriebsanweisung
Cisco Finesse Failover Mechanisms
This section describes failover and redundancy mechanisms for Cisco Finesse.
This chapter contains the following topics:
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CTI Failover
The prerequisites for CTI failover are as follows:
1. Unified CCE is configured in a duplex mode.
2. The backup CTI host and port are configured through the Finesse Administration Console
).
If Finesse loses connection to the primary CTI server, and the preceding prerequisites have been
implemented, CTI failover occurs.
implemented, CTI failover occurs.
When Finesse is used in a duplex Unified CCE deployment, and it loses connection to the
primary CTI server, it tries to reconnect five times. If the number of connection attempts exceeds
the retry threshold, Finesse then tries to connect to the backup CTI server the same number of
times. Finesse keeps repeating this process until it makes a successful connection to the CTI
server.
primary CTI server, it tries to reconnect five times. If the number of connection attempts exceeds
the retry threshold, Finesse then tries to connect to the backup CTI server the same number of
times. Finesse keeps repeating this process until it makes a successful connection to the CTI
server.
A loss of connection to the CTI server can occur due to the following:
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Finesse misses three consecutive heartbeats from the connected CTI server.
User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)
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Chapter 4