Cisco Cisco Agent Desktop 9.0 Installationsanleitung
System Requirements
March 25, 2013
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Operating Environment Language Requirements
The CAD services must be installed on machines running an English language
operating system. The CAD desktop applications can be installed on machines
running an English language or a localized operating system. The following desktop
applications are localized:
operating system. The CAD desktop applications can be installed on machines
running an English language or a localized operating system. The following desktop
applications are localized:
■
Agent Desktop
■
CAD-BE
■
Supervisor Desktop
Desktop Administrator is not localized. However, in non-English contact centers,
Desktop Administrator must be run on a machine with a localized operating system so
that chat messages, tooltips, enterprise data names, and other communications
within the contact center are in the local language.
Desktop Administrator must be run on a machine with a localized operating system so
that chat messages, tooltips, enterprise data names, and other communications
within the contact center are in the local language.
A site cannot support more than one localized language. All agents and supervisors
must use the same language—there cannot be some agents and supervisors using
one language and other agents and supervisors using another language.
must use the same language—there cannot be some agents and supervisors using
one language and other agents and supervisors using another language.
VPN and NAT Requirements
Virtual private networks (VPNs) provide a more secure connection. Connections over a
VPN are supported by the CAD clients (Agent Desktop, Supervisor Desktop, and
CAD-BE).
VPN are supported by the CAD clients (Agent Desktop, Supervisor Desktop, and
CAD-BE).
Cisco VPN 3000 Concentrator and Cisco VPN Client have been formally verified to
work correctly with CAD clients, and are supported for access. VPN solutions from
other vendors may work correctly, but since they have not been formally verified, they
are not supported. If you want an alternative VPN solution to be verified, please
contact your Cisco distributor.
work correctly with CAD clients, and are supported for access. VPN solutions from
other vendors may work correctly, but since they have not been formally verified, they
are not supported. If you want an alternative VPN solution to be verified, please
contact your Cisco distributor.
CAD does not support server-side network address translation (NAT). The CAD clients
must be able to connect using the real IP addresses of the server components. When
CAD client addresses are translated via NAT, VPN software must be used. If CAD
clients are used in a NAT environment without VPN software, a variety of problems
may occur, such as agents not being visible in Supervisor Desktop.
must be able to connect using the real IP addresses of the server components. When
CAD client addresses are translated via NAT, VPN software must be used. If CAD
clients are used in a NAT environment without VPN software, a variety of problems
may occur, such as agents not being visible in Supervisor Desktop.
Using NAT With IP Phone Agent
NAT is supported with IP Phone Agent. However, it is required that you use static IP
addresses for the IP Phone Agent phones as well as Static NAT. Dynamic NAT and
address overloading are not supported. Recording and monitoring do not work with IP
Phone Agent when it is used with NAT.
addresses for the IP Phone Agent phones as well as Static NAT. Dynamic NAT and
address overloading are not supported. Recording and monitoring do not work with IP
Phone Agent when it is used with NAT.