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Cisco Cisco Agent Desktop 8.0 Installationsanleitung

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Cisco CAD Installation Guide
146
March 31, 2014
Reinstalling CAD Services in a High 
Availability System
If your configuration is a high availability (HA) system, the following procedure must be 
followed to reinstall the CAD services. This ensures that the LDAP database will not be 
corrupted when CAD is reinstalled. The desktop applications remain unaffected in this 
process.
It is recommended that you schedule this activity for a down time to lessen the impact 
on the contact center.
To reinstall the CAD services in an HA system:
1. On the Side B server, run the CAD Configuration Setup utility (postinstall.exe) 
and navigate to the Replication node (
). Turn off 
Directory Services Replication, and click Apply.
2. On the Side B server, uninstall all service releases (SRs) and engineering tests 
(ETs), if any, and then uninstall the CAD services.
3. On the Side A server, uninstall all SRs and ETs, if any, and then uninstall the 
CAD services.
4. Restart both servers.
5. Reinstall and configure the CAD services and any SRs and ETs on Side A.
6. Reinstall and configure the CAD services and any SRs and ETs on Side B.
7. Reestablish replication. 
a. On the Side B server, run the CAD Configuration Setup utility again, and 
navigate to the Replication node. 
b. Turn on Directory Services replication, enter the Side A and Side B server 
IP addresses, and then click Apply.