Cisco Cisco Agent Desktop 8.0 Installationsanleitung

What’s New in This Version

March 31, 2014

What’s New in This Version

CAD 8.5 includes the following new features:

Release 8.5(1)

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Display and control of non-ACD calls for phones with multiple phone lines

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Improved support for Freedom Scientific JAWS 11 and other keyboard
shortcuts

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Single-step transfer and single-step conference

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The integrated browser now supports popups as new tabs or as an Internet
Explorer popup window

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HTTPS support for Desktop Administrator

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Effective search response by automatically filtering out MAC phone devices in
the VoIP Monitoring Device page

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Support for Microsoft Internet Explorer 8 (in IE7 Compatibility Mode) and
Mozilla Firefox 3.6

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Support for Redhat Linux 4.0 and 5.0 for CAD-BE

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Support for JRE 1.6.0, Update 24 through Update 31, for CAD-BE

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Desktop Monitoring and Recording on Agent Desktop with Windows 7 64-bit
operating system running in compatibility mode (WoW64)

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Localization in Finnish

Release 8.5(2)

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Desktop Administrator enhanced to enable/disable supervisor’s ability to
send chat messages and team messages

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Support for CAD services running on Windows Server 2008 R2

Release 8.5(4)

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Bug fixes