Cisco Cisco Agent Desktop 8.0 Installationsanleitung
Cisco CAD Installation Guide
90
March 31, 2014
5. Enter the Customer ID, License Codes, and Verification numbers in Unified
CCE License Administration, then click Finish. All of the licensed applications
are activated.
are activated.
Recording Licenses
Recording & Playback are licensed features. The number of licenses available is
determined by the type of bundle you purchase:
determined by the type of bundle you purchase:
■
Standard: no license
■
Enhanced: 32 licenses
■
Premium: 80 licenses
A license is used whenever a supervisor or agent triggers the recording function, and
is released when the recording is stopped. A license is also used when a supervisor
opens the Supervisor Record Viewer, and is released when the Supervisor Record
Viewer is closed.
is released when the recording is stopped. A license is also used when a supervisor
opens the Supervisor Record Viewer, and is released when the Supervisor Record
Viewer is closed.
If all licenses are in use:
■
Agents and supervisors cannot record calls
■
Supervisors cannot open Supervisor Record Viewer and an error message
saying that a licensing error has occurred is displayed
saying that a licensing error has occurred is displayed