Cisco Cisco Agent Desktop 8.0 Installationsanleitung
March 31, 2014
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Before You Install CAD 8.5
Overview
Before you install CAD 8.5, you must complete the following tasks.
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Read the CAD 8.5 release notes, available at:
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Configure Unified ICM.
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Modify the registry key entries for supervisor monitoring and recording on
agents’ non-ACD calls.
agents’ non-ACD calls.
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Select the appropriate data store to retain agent state information and agent
call log and recording information.
call log and recording information.
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Prepare user accounts and permissions for CAD to integrate with other
Unified CCE components.
Unified CCE components.
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If you select SQL Server as a data store (optional), configure Microsoft SQL
Server 2005 for CAD 8.5.
Server 2005 for CAD 8.5.
These tasks are described below.