Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

The integrated browser feature is available in the Premium version of Agent Desktop. 
It allows you to view intranet and internet web pages from within Agent Desktop. The 
browser window can display up to 6 tabs, each containing a different web page. The 
first tab is always reserved for any web pages your supervisor pushes to you.

NOTE:  You must have Internet Explorer 6 or 7 installed on your PC 
for the integrated browser to function.

NOTE:  Internet Explorer 7’s tabbed browsing feature does not function in the 
CAD integrated browser.

You can click Show/Hide Integrated Browser on the dashboard toolbar to show or 
hide this section of the Agent Desktop window.

The system administrator can configure specific web pages to display in each 
browser tab. If the administrator does not do this, the tab is blank.

If set up by your system administrator as part of a work flow, Agent Desktop can use 
call enterprise data to interact with a web application, such as a customer database, 
and display customer information in the integrated browser. 

The browser toolbar is the basic Internet Explorer toolbar. It allows you to navigate 
among web pages you view, refresh a current page, and return to your home page.

Back

Alt–left arrow Returns you to the last page you viewed.

Forward

Alt–right 
arrow

Takes you to the page you viewed before you 
clicked the Back button.

Stop

Esc

Stops the browser from displaying a web page 
(for example, if the download is taking too long).

Refresh

F5

Refreshes the web page displayed to ensure 
you see the latest content.

Home

Alt–Home

Returns you to your predefined home page.