Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

You can log into Agent Desktop as a local agent or as a mobile agent. A local agent is 
one who is using Agent Desktop within the contact center. A mobile agent uses 
Cisco Unified Mobile Agent to connect to CAD via any kind of phone (including a cell 
phone) from outside the contact center.

1. Choose Start > Programs > Cisco > Desktop > Agent. 

The Agent Login dialog box appears (see 

).

NOTE:  You will be prompted for either your Login ID or Login Name 
in the Login dialog box. Which appears depends on how your 
administrator has configured the system.

NOTE:  If the login method (Login Name or Login ID) is changed 
while you are in the process of logging in, you will see an error 
message stating that the login method has changed. You must restart 
Agent Desktop in order to log in using the new method.

2. Enter your login ID or login name, password, and extension in the appropriate 

fields, and then click OK or press Enter to log in.

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Agent Desktop remembers your login ID or login name the first time you 
log in. It is automatically entered the next time you log in. If you share a 
computer with another agent, check the Login ID/Login Name field to 
make sure it contains your information and not someone else’s.