Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

There are several real-time displays you can view in the Agent Real-Time Displays 
window. These displays are:

■

Agent Call Log Display

■

Agent ACD State Log Display

■

Agent Detail Display

■

Skills Statistics Display

You can sort displays by any of the columns in ascending or descending order by 
clicking on the column header. 

Every real-time display window has a status bar at the bottom. The status bar shows 
the current status of the display, either Active or Inactive.

Active means that the data in the display is current and being updated at specified 
refresh intervals. Inactive means that the data is not being updated because the 
service that generates it has failed and new data is no longer being received. 

If you click away from and then return to an inactive display or click the Refresh 
button, the display will be blank. Once the service recovers, the latest data is shown 
in the display and the status is changed from Inactive to Active. 

All real-time displays are always available, regardless of whether the associated 
service is functioning or not.

The Agent Call Log Display (see 

) shows a record of calls made and 

received over the last seven days, by day.