Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Wrapup Data
November 2006
55
Wrapup Data
Agent Desktop can be configured by the system administrator so that you are
required to enter wrapup data.
required to enter wrapup data.
Contact centers use wrapup data for purposes such as tracking the frequency of
different activities or identifying the account to which to charge a call, among others.
Like reason codes, wrapup data descriptions are set up by your system administrator
to reflect the needs of your contact center.
different activities or identifying the account to which to charge a call, among others.
Like reason codes, wrapup data descriptions are set up by your system administrator
to reflect the needs of your contact center.
If you transition to the Work Ready or Work Not Ready state immediately after ending
a call (you clicked the Work Ready or Work Not Ready button during the call), the
Select Call Wrapup dialog box appears (see
a call (you clicked the Work Ready or Work Not Ready button during the call), the
Select Call Wrapup dialog box appears (see
). Select the appropriate
description that sums up the call outcome and click OK to continue.
Figure 28.
Select Call Wrapup dialog box.