Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

The service autorecovery feature allows Agent Desktop to automatically recover its 
connection to the CAD services in the event of a service restart or a network outage.

When Agent Desktop detects that it is unable to communicate with a service 
(generally within three minutes of the service failure), the status bar displays “Partial 
Service” or “No Service” to indicate some or all of the services have failed. 

When Agent Desktop detects that the service is again available (usually within one 
minute of service recovery), the status bar displays “In Service” to indicate the 
services have recovered.

NOTE:  When the CallManager fails, you are logged out of Agent Desktop. 
You must manually log back in after the CallManager recovers; login is not 
automatic. 

To learn more about what is affected by the service failure, double-click the status 
message on the status bar. Agent Desktop displays a popup box that lists Agent 
Desktop features and indicates if that feature is available or not due to the service 
outage

 (See Figure 27)

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