Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Agent Desktop—Browser Edition User Guide
20
June 2007
Contact Appearance
The contact appearance section displays data about the agent’s current call
appearances. There can be more than one call appearance in the section. For
example, you may have one call on hold and one active call—both will be displayed.
appearances. There can be more than one call appearance in the section. For
example, you may have one call on hold and one active call—both will be displayed.
The contact appearance pane can display up to eight fields. The State field will always
be present; the other seven fields are configurable by the administrator.
be present; the other seven fields are configurable by the administrator.
The available fields are:
Some fields may display <unavailable> or be blank if the call information is unknown
or does not exist.
or does not exist.
Show/Hide
Contact
Management
Contact
Management
Ctrl-G
Shows or hides the contact management
pane.
pane.
Show/Hide
Integrated
Browser
Integrated
Browser
Ctrl-B
Shows or hides the integrated browser
toolbar.
toolbar.
Help
F1
Alt-Ctrl-H
Accesses the online help.
Accesses the About/Help menu.
Table 3.
Contact Appearance fields
Field
Always Visible?
Description
State
Yes
The current state of the contact.
Duration
No
The length of the phone call.
Calling#
No
The number of the originating device.
Called#
No
The number of the destination device.
Alerting#
No
The number of the ringing device.
Original Called#
No
The original number called.
Original Calling#
No
The initial originating number.
Skill
No
The skill ID, displayed only if the call is an
inbound ACD call.
inbound ACD call.
Table 2.
Dashboard toolbar buttons — Continued
Button
Name
Shortcut Key
Description