Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Agent Desktop User Guide
30
September 9, 2013
status field. A popup window appears and displays the features that are active or
inactive.
inactive.
For more information on the status popup window and service autorecovery, see
.
Desktop Preferences
If your administrator configures your toolbar so that you have access to the
Preferences button, you can change your Agent Desktop window behavior and
accessibility options.
Preferences button, you can change your Agent Desktop window behavior and
accessibility options.
To set your desktop preferences:
1. Click Preferences on the toolbar. The Desktop Preferences dialog box
(
) appears.
2. Select the preferences you desire on each tab, and then click OK.
Setting the Window Behavior and Window Options Mode
By default, Agent Desktop is minimized when it is idle and opens when calls are active
(Normal mode). If your administrator has enabled you to choose your window behavior
mode, you can change the behavior and window options modes on the Preferences
tab in the Desktop Preferences dialog box (
(Normal mode). If your administrator has enabled you to choose your window behavior
mode, you can change the behavior and window options modes on the Preferences
tab in the Desktop Preferences dialog box (
. The behavior you set persists
from one session to the next session.