Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Agent Desktop User Guide
58
September 9, 2013
4. Click OK. The call is now scheduled for callback at the time and date you set.
NOTE: The customer callback might not be made exactly at the time you
specified if the clock on the computer hosting the ICM is set at a different
time than the clock on your PC.
specified if the clock on the computer hosting the ICM is set at a different
time than the clock on your PC.
You can cancel a scheduled customer callback as long as you are still on the customer
call (in Talking state) or in Wrap-up state after that call.
call (in Talking state) or in Wrap-up state after that call.
To cancel a scheduled customer callback:
1. While in Talking or Wrap-up state, click Callback. The Callback Properties
dialog box appears, displaying data about the current customer call.
2. Click Clear Callback. The scheduled callback call is now cancelled.