Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Setting Up an ANI-Based Screen Pop
June 2007
181
NOTE: You must add a delay at the beginning of the macro. See
“Macro Text” below.
“Macro Text” below.
7. Once you have finished recording the macro, press the macro hot key to bring
up the Macro Recording Suspended dialog box, and then click End Recording.
8. To test your macro, click Playback.
9. Once you are satisfied with the macro, click OK to save it and add it to the list
of available macros that can be selected as actions.
10. Select the new macro and click OK.
The Voice Contact Work Flow window appears. Notice that the macro has
been added to the list of actions for the selected rule and event.
been added to the list of actions for the selected rule and event.
Macro Text
The following text appears in the Macro Editor dialog box:
The following text appears in the Macro Editor dialog box:
[DELAY] 1500
[APPLICATION:RCTRL_RENWND32=ADVANCED FIND]
[ALT] F
C
C
Close the
Advanced Find dialog box
Press F2 (or whichever key
has been set up as the
macro hot key)
has been set up as the
macro hot key)
Pause macro recording and bring up the
Macro Recording Suspended dialog box
Macro Recording Suspended dialog box