Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Desktop Administrator User Guide
152
June 2007
*BATimeZone
Outbound Dialer: Indicates the GMT offset, in minutes,
for the customer’s time zone and obtains the
customer’s local time. The format of this ECC variable
is +/-#####.
for the customer’s time zone and obtains the
customer’s local time. The format of this ECC variable
is +/-#####.
This field’s first character is either a positive or
negative sign, followed by 5 digits. For example:
negative sign, followed by 5 digits. For example:
• This example indicates that the customer is one
hour behind GMT:
BATimeZone = -00060
• This example indicates that the customer is two
hours ahead of GMT:
BATimeZone = +00120
*Call Duration
The difference between the call’s end time and start
time. The time is read from the Enterprise server’s
clock.
time. The time is read from the Enterprise server’s
clock.
*cisco.com.Category
Reserved for future use.
*cisco.com.MessageKey
Reserved for future use.
*cisco.com.Priority
Reserved for future use.
*Collected Digits
Digits entered by the caller in response to IVR
prompting.
prompting.
*DNIS
The number of the phone that received a call.
*ICM Call Variable 1…
*ICM Call Variable 10
Call-related variable data. There are 10 available
variables.
variables.
*Last Called Number
The last number dialed.
*Last Calling Number
The last device that made a call.
*Last Connected
Number
Number
The last monitored device that joined the call.
*Last Queued Time
The amount of time spent in queue the last time the
call was queued. The time is read from the Enterprise
server’s clock.
call was queued. The time is read from the Enterprise
server’s clock.
*Last Redirection
Number
Number
The last number the call was redirected from.
*Layout
The name of the enterprise data layout.
Table 16.
Enterprise Data Fields — <Emphasis>Continued
Data Field
Description