Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

Actions

June 2007

153

Set Enterprise Data Action

This action enables you to set one enterprise data field variable that appears in the 
Cisco Agent Desktop enterprise data pane to a desktop variable or static text of your 
choosing. 

The action is available only for the Ringing and Answered events. 

NOTE:  Do not include a Set Enterprise Data action in the same work 
flow as the following Call Control actions: supervised transfer, blind 
transfer, conference, or blind conference. This can cause a critical 
race condition that results in the enterprise data not being available.

1. Set up a new action. See 

*Trunk ID

Device ID of the trunk.

*UCID

Not applicable.

[AGENT_ID]

The agent’s identification.

[CALL_DURATION]

The difference between the call’s end time and start 
time. The time is read from the agent’s PC’s clock.

[CALL_END_TIME]

The end time of the current call. If the call has not yet 
ended, it is the current time. The time is read from the 
agent’s PC’s clock.

[CALL_START_TIME]

The start time of the current call. If there is no call, this 
data is empty. The time is read from the agent’s PC’s 
clock.

[COMPUTER_NAME]

The name of the computer the agent is currently logged 
onto.

{LOCAL_PHONE_EXT]

The agent’s extension.

Alerting#

The number of the ringing phone.

Called#

The number of the phone that received a call.

Calling#

The number of the phone that made a call.

Original Called#

The original number that received a call.

Original Calling#

The original number that made a call.

Table 16. 

Enterprise Data Fields — <Emphasis>Continued

Data Field

Description