Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Logging in Using CAD-BE
February 6, 2013
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When you log in, you might see the error message, “A licensing error has
occurred. Please see your administrator.” This generally appears when all
CAD-BE software licenses are in use. For this reason, it is important that you
log out of CAD-BE when you are done using it, rather than simply closing your
browser.
occurred. Please see your administrator.” This generally appears when all
CAD-BE software licenses are in use. For this reason, it is important that you
log out of CAD-BE when you are done using it, rather than simply closing your
browser.
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If you log in as a mobile agent using Nailed Up Call mode, you have only one
phone line, and your phone line is busy, you are logged in and immediately
logged out. If you have two phone lines with voice mail on the non-busy line,
mobile agent rolls over to the second line, logs you in, and then when the
voice mail hangs up, logs you out.
phone line, and your phone line is busy, you are logged in and immediately
logged out. If you have two phone lines with voice mail on the non-busy line,
mobile agent rolls over to the second line, logs you in, and then when the
voice mail hangs up, logs you out.
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When you are logging in as a mobile agent, you cannot log out a login
name/ID that is already in use. If you see a dialog box asking if you want to log
out the agent name/ID (force your login), answer No. You must log in with a
different login name/ID.
name/ID that is already in use. If you see a dialog box asking if you want to log
out the agent name/ID (force your login), answer No. You must log in with a
different login name/ID.
Access Through a VPN From Behind a NAT Firewall or
Router
Router
CAD-BE is able to connect to the CAD servers through a virtual private network (VPN).
Using a VPN is recommended to provide a more secure connection when using
CAD-BE outside the contact center.
CAD-BE outside the contact center.
When a desktop is using network address translation (NAT) due to a firewall or router,
then virtual private network (VPN) software must be used on the desktop to ensure
full bi-directional network connectivity between the contact center servers and the
desktop. It has been verified that Cisco VPN 3000 Concentrator and Cisco VPN Client
work properly with CAD 8.5 and are supported for access. VPN solutions from other
vendors might result in feature loss. Because they have not been formally verified,
they are not supported. If you want an alternative solution to be verified, please
contact your Cisco distributor.
then virtual private network (VPN) software must be used on the desktop to ensure
full bi-directional network connectivity between the contact center servers and the
desktop. It has been verified that Cisco VPN 3000 Concentrator and Cisco VPN Client
work properly with CAD 8.5 and are supported for access. VPN solutions from other
vendors might result in feature loss. Because they have not been formally verified,
they are not supported. If you want an alternative solution to be verified, please
contact your Cisco distributor.
VPN Tunneling
There are two types of VPN tunneling mechanisms, full tunneling and split tunneling,
both of which are supported for connection between CAD-BE and the CAD base
services.
both of which are supported for connection between CAD-BE and the CAD base
services.
VPN Full Tunneling
VPN full tunneling virtually replaces the network connection with the local area
network defined by the VPN. If VPN full tunneling is used to connect to CAD servers,
the VPN connection must be established before starting CAD-BE. If the VPN
connection is lost during a session, you must close CAD-BE, reestablish the VPN
connection, and then restart CAD-BE.
VPN full tunneling virtually replaces the network connection with the local area
network defined by the VPN. If VPN full tunneling is used to connect to CAD servers,
the VPN connection must be established before starting CAD-BE. If the VPN
connection is lost during a session, you must close CAD-BE, reestablish the VPN
connection, and then restart CAD-BE.