Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Service Autorecovery
February 6, 2013
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outage. The server that hosts the failed service is listed in the Host column. This field
can display either the host’s IP address, host name, or both.
can display either the host’s IP address, host name, or both.
NOTE: The Service Status window displays a snapshot only. To see
the most current status, close and then reopen the window.
the most current status, close and then reopen the window.
Loss of BIPPA Service
Non-Redundant Systems
If you lose your connection to the Browser and IP Phone Agent (BIPPA) service, CAD-BE
continually tries to reconnect. When CAD-BE is successfully reconnected to the BIPPA
service, the system prompts you to log in again.
continually tries to reconnect. When CAD-BE is successfully reconnected to the BIPPA
service, the system prompts you to log in again.
Redundant Systems
If you lose your connection to one BIPPA service in a redundant system, CAD-BE
attempts to connect to an active BIPPA service until a connection is made. At that time
the system prompts you to log in again.
attempts to connect to an active BIPPA service until a connection is made. At that time
the system prompts you to log in again.
If you are unable to connect to a BIPPA service on your initial login, you receive an
error message that the service is unavailable and CAD-BE closes. In this case, you
must manually redirect your browser to the redundant BIPPA service and log in to that
service as usual.
error message that the service is unavailable and CAD-BE closes. In this case, you
must manually redirect your browser to the redundant BIPPA service and log in to that
service as usual.
Loss of CTI Service
If the CTI service stops running, but all of the other CAD services are still running, you
will not be able to log in. You will be prompted to try logging in again until you are
successful.
will not be able to log in. You will be prompted to try logging in again until you are
successful.
Figure 11.
Server Status popup window