Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
CAD-BE Feature Levels
February 6, 2013
7
CAD-BE Feature Levels
There are three feature levels of CAD-BE: Standard, Enhanced, and Premium.
that are not listed here are in all three feature levels.
Table 1.
CAD-BE features
Feature
Standard
Enhanced
Premium
Agent-initiated call recording
●
●
Agent workflow HTTP Get and Utility actions
●
●
Cisco IP Communicator support
●
●
●
Cisco Unified Mobile Agent support
●
●
●
Enterprise data call history
●
●
Enterprise data thresholds
●
●
Event-triggered work flows
●
●
Integrated browser
●
●
Reason codes
●
●
●
Task buttons
●
●
●
Wrapup data
●
●
●