Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

Four actions are supported by the IPC Receive Event:

■

IPC Make Call

■

IPC High Priority Chat 

■

IPC Record

■

IPC Agent Notification

For the IPC Make Call action to be successful:

■

The agent must be in the Not Ready state

■

There can be no call appearance present in Agent Desktop

■

The Make Call dialog box must be closed (if it is open, the action will close it)

The message sent to Agent Desktop must conform to this XML format. 

 text 

indicates a variable that must be replaced with your own values.

<?xml version="1.0"?>

<!-- IPC Receive Event Message -->

<IPCActions>

<IPCMakeCallAction>

<ActionName>IPC Make Call Action</ActionName>

<PhoneNumber>

</PhoneNumber>

<DisplayError>true</DisplayError>

</IPCMakeCallAction>

</IPCActions>