Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

The Record/Monitor Notification window is used at the global level to enable or 
disable messages to agents that they are being recorded or monitored, or both. 

1. Select the Record/Monitor Notification node in the navigation tree.

2. In the Record/Monitor Notification window, select or clear the Notify 

Monitoring and/or Notify Recording check boxes, and then click Apply.

You can also enable/disable monitoring and recording from the menu bar. 

1. Select the Work Flow Configuration node or any of its subnodes in the 

navigation tree.

2. From the menu bar, choose Monitoring.

3. Choose Notify Monitoring and/or Notify Recording from the menu. A check 

mark appears next to the option when it is enabled.