Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

The CAD Agent, CAD-BE Agent, and IP Phone Agent nodes enable you to configure 
various functions for each type of agent within the selected work flow group.

You can configure the following for agents using Cisco Agent Desktop:

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You can configure the following for agents using Cisco Agent Desktop Browser 
Edition:

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The Recording node under the IP Phone Agent node enables agent-initiated 
recording for agents who use the Cisco IP Phone Agent service. 

When enabled, the IP Phone Agent service has soft key options for starting and 
stopping recording. The IPPA agent can then record his or her own phone 
conversations, and these recordings can be reviewed by the supervisor using 
Supervisor Record Viewer.

See the Cisco IP Phone Agent User Guide and the Cisco Supervisor Desktop User 
Guide for more information.

1. Select the Enable IPPA Recording check box.

2. Click Apply to save your changes.