Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Desktop Administrator User Guide 7.1
108
November 2006
To permanently delete an action:
1. In the Work Flow window, select each event. If the action you want to delete
is associated with that event, select the action in the Action pane and then
click Delete to remove it from that event.
click Delete to remove it from that event.
The action is now removed from all events.
2. Under the Actions pane, click Add.
The Select Actions dialog box appears.
3. Choose the appropriate tab, and then select the action you want to delete.
4. Click Delete.
The action is deleted.
5. Click OK.
The Select Action dialog box closes and you return to the Work Flow window.
Agent Notification Action
An Agent Notification action displays a custom message popup window on the
agent’s desktop when a certain event occurs. For instance, when an agent logs out, a
popup window reminding the agent to complete his time card could pop up on his
desktop.
agent’s desktop when a certain event occurs. For instance, when an agent logs out, a
popup window reminding the agent to complete his time card could pop up on his
desktop.
To set up an Agent Notification action:
1. Set up a new action. See
The Select Action window appears.
2. Select the Agent Notification tab, and then click New.
The Agent Notification Action Setup dialog box appears (see
).
Figure 63.
Agent Notification Action Setup dialog box.