Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

You can use the Cisco Agent Desktop Configuration Setup utility to configure the 
CAD services.

CAD Configuration Setup runs initially when the CAD services are installed. After 
initial installation, you can change your configuration settings by launching it from 
Desktop Administrator or running PostInstall.exe (located in the …\Program 
Files\Cisco\Desktop\bin folder on each CAD computer). 

CAD Configuration Setup displays different windows depending on which host 
computer it runs on. Table 3 shows which windows appear when CAD Configuration 
Setup is run on a specific host computer. Refer to this table to determine where you 
should run Configuration Setup to change the desired configuration setting. 

* Header key: Base—Base services; VoIP—VoIP Monitor service: Rec—Recording service: CAD 

CSD—Cisco Agent Desktop, Cisco Supervisor Desktop—CDA: Cisco Desktop Administrator

CallManager

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CTI Server (CallManager)

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IP IVR

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CTI OS

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CallManager SOAP AXL Access

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CAD-BE Servers

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ICM Admin Workstation Database

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ICM Admin Workstation Distributor

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Recording & Statistics Service 
Database

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VoIP Monitor Service

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CTI OS Security Setup

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Services Configuration

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Restore Backup Data

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Directory Services Replication

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Terminal Services

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