Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

The VoIP Monitor window (

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Set a default VoIP Monitor server

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Configure devices to be monitored by specific VoIP Monitor servers

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Configure agent gateways to be monitored by specific MoIP Monitor servers 
in order to monitor and record mobile agents

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Enable desktop monitoring

The default setting is all agents using desktop monitoring. There is no need to In 
general, there is no need to configure devices for VoIP Monitor server monitoring. 
See 

 for more information.

With desktop monitoring enabled, software on the agent desktop handles recording 
and monitoring requests for that agent. This is possible only on desktops that are 
physically connected to the network through a hard IP phone (see the Cisco CAD 
Installation Guide for a list of supported hard IP phones) or through the Cisco IP 
Communicator soft phone. Desktop Monitoring does not apply to agents using the IP 
Phone Agent service on their IP phone or to CAD-BE agents.