Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Desktop Administrator User Guide 7.0
66
31-Mar-06
Maintaining Work Flow Groups
You can add, delete, or edit work flow groups under the Agents node.
NOTE: If you choose to delete the default work flow group, make sure that all
agents are assigned to a custom work flow group you have set up. If an agent
is not assigned to a work flow group, and there is no default work flow group,
that agent will not be able to start Cisco Agent Desktop.
agents are assigned to a custom work flow group you have set up. If an agent
is not assigned to a work flow group, and there is no default work flow group,
that agent will not be able to start Cisco Agent Desktop.
To add a new work flow group:
1. In the Navigation pane, select the Agents node or any work flow group
subnode under it.
2. Choose File > New, or click New on the toolbar.
The Work Flow Group Name Editor dialog box appears.
Figure 37.
Work Flow Group Name Editor dialog box.
3. Enter a new work flow group name.
If you want to copy an existing work flow group, check the Copy the
following work flow group check box and choose a work flow group from
the drop-down list.
following work flow group check box and choose a work flow group from
the drop-down list.
4. Click OK.
The new work flow group appears in the Navigation pane under the Agents
node.
node.
To delete an existing work flow group:
1. In the Navigation pane, select the work flow group you want to delete.
2. Choose File > Delete, or click Delete on the toolbar.
You are warned that all agents belonging to the work flow group you want to
delete must be reassigned to other work flow groups. Click Yes to confirm
the deletion, or No to cancel it.
delete must be reassigned to other work flow groups. Click Yes to confirm
the deletion, or No to cancel it.