Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Desktop Administrator User Guide 7.0
68
31-Mar-06
Enterprise Data
The Enterprise Data window enables you to:
■
Configure Agent Desktop so that agents can edit enterprise data
■
Set thresholds for call duration at a particular type of device while a call is in
the contact center
the contact center
Data
The Data tab (see
) controls whether or not the agent is allowed to edit the
enterprise data displayed in Agent Desktop.
Figure 38.
Data tab.
To enable enterprise data editing in Agent Desktop:
■
Check the Allow agent to edit Enterprise Data check box, and then click
Apply.
Apply.
Call Activity
) allows you to set the thresholds for call duration
at a particular type of device (Route Point and Agent) while a call is in the contact
center.
center.
If a call remains at a device longer than the defined Caution or Warning threshold, a
Caution or Warning icon is displayed next to the device name in the Agent Desktop
call activity pane.
Caution or Warning icon is displayed next to the device name in the Agent Desktop
call activity pane.