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Cisco
Cisco Agent Desktop 8.0
Betriebsanweisung
Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
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Contents
■
Alternate Agent Re-Skilling Websites 174
Agent Re-skilling Notes 174
5
Personnel Configuration 175
■
Introduction 175
■
Configuring Agent Properties 176
Changing the Agent Login Method 177
Configuring the Mobile Agent Mode 177
Viewing an Agent’s Properties 178
Changing an Agent’s Work Flow Group 179
■
Configuring Supervisor Properties 180
Changing a Supervisor’s Password 181
■
Viewing Team Information 182
Supervisors 182
Agents 183
Skills 184
6
Integrating Cisco Unified Presence with CAD 185
■
Introduction 185
Accessing Desktop Presence Administrator 185
Configuring a Password for Desktop Presence Administrator 188
■
Configuring the Cisco Unified Presence Cluster 191
■
Configuring Contact Lists 193
Creating a Contact List 193
Finding a Contact List 194
Deleting a Contact List 195
Editing a Contact List 195
Adding SMEs to a Contact List 197
Finding Users 199
■
Configuring External Contacts 202
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