Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Creating Actions
January 16, 2013
159
lists the available data fields.
Table 20.
Enterprise Data Fields
Data Field
Description
*Account Number
Customer’s account number.
*Alerting Number
Number of ringing device.
*ANI
Number of the phone that made a call.
*Application Data
ISDN user-to-user information element.
*BAAccountNumber
Outbound Dialer: Customer’s account number.
*BABuddyName
Outbound Dialer: Customer's first and last name,
separated by a comma.
separated by a comma.
*BACampaign
Outbound Dialer: Name of campaign to which the call
belongs.
belongs.
*BADialedListID
Outbound Dialer: Unique key identifying a specific
customer record in the Dialing_List table in the BA
private database.
customer record in the Dialing_List table in the BA
private database.
*BAResponse
Outbound Dialer: Multi-purpose variable that sends
data from Agent Desktop to the BA Dialer. Variable
responds to the reservation call, schedule and cancel
callbacks, and changes to the callback number.
data from Agent Desktop to the BA Dialer. Variable
responds to the reservation call, schedule and cancel
callbacks, and changes to the callback number.
*BAStatus
Outbound Dialer: Two characters indicating mode and
direction of the BA Dialer-initiated call. The first
character identifies the call mode:
direction of the BA Dialer-initiated call. The first
character identifies the call mode:
• R: Reservation call, Predictive or Progressive
mode
• P: Reservation call, Preview mode
• C: Customer call
• A: Reservation call, personal callback
During a reservation call, the first character is P, R, or
A. When a customer call is transferred to an agent,
the first character is C.
A. When a customer call is transferred to an agent,
the first character is C.
The second character of BAStatus indicates call
direction:
direction:
• O: Outbound
• I: Inbound
• B: Blended