Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Voice Contact Work Flows
November 19, 2013
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Data Field Conditions
Data field conditions are criteria that a call’s selected enterprise data fields must
meet in order for a work flow rule or a voice contact classification filter to be enforced.
meet in order for a work flow rule or a voice contact classification filter to be enforced.
You can configure up to 3 data field conditions for a work flow rule and for a voice
contact classification filter. You specify if all the data field conditions must be met (an
AND statement) or if any of the data field conditions must be met (an OR statement).
contact classification filter. You specify if all the data field conditions must be met (an
AND statement) or if any of the data field conditions must be met (an OR statement).
To configure data field conditions for a work flow rule, use the Current Rule Conditions
section of the Voice Contact Work Flow window. To configure data field conditions for a
voice contact classification, use the Data Field Condition dialog box (
section of the Voice Contact Work Flow window. To configure data field conditions for a
voice contact classification, use the Data Field Condition dialog box (
).
To set up data field conditions:
1. In the Voice Contact Classification dialog box, click Edit. In the Voice Contact
Work Flow window, add a new rule and then click Edit in the Current Rule
Conditions section of the window.
Conditions section of the window.
2. Select a data field from the Data Field drop-down list.
The Data Field lists all the enterprise data fields used in your system.
Not all data fields are available for all events, for instance, Calling# and
Called# are not available for the Ringing event.
Called# are not available for the Ringing event.
Figure 36.
Data Field Condition dialog box