Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Caller Data
November 2006
9
Caller Data
The IP Phone Agent service displays caller data in the Caller Data window (see
). This data is displayed when a call rings on your phone and during the call.
The type of data displayed in this window is determined by the system administrator.
Figure 4.
Caller Data window. Your data may differ.
14:23 02/15/04
2101
Caller Data - ID:2311
Layout: Default
Talking
DNIS: 2101
Stats
ANI: 2301
Option
The Option soft key is visible only if
agent-initiated recording is enabled
by the system administrator.
agent-initiated recording is enabled
by the system administrator.