Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco IP Phone Agent 4.6 User’s Guide
16
June 19, 2003
Wrapup Data
IP Phone Agent can be configured by the system administrator so that you are
required to enter wrapup data when you change to the Work Ready or Work Not
Ready state. The wrapup data are set up by your system administrator and are
customized for your work group.
required to enter wrapup data when you change to the Work Ready or Work Not
Ready state. The wrapup data are set up by your system administrator and are
customized for your work group.
Wrapup data are descriptions used by contact centers for purposes such as
tracking the frequency of different activities or identifying the account to which to
charge a call.
tracking the frequency of different activities or identifying the account to which to
charge a call.
If wrapup data is enabled, whenever you change your state to Work Ready or
Work Not Ready during a routed call, you are prompted to enter wrapup data
after the call ends.
Work Not Ready during a routed call, you are prompted to enter wrapup data
after the call ends.
X To enter wrapup data:
■
Choose the appropriate wrapup data from the menu.
Figure 8.
Sample wrapup data screen. Your wrapup data may differ.
14:23 07/10/01
2101
Agent: 7001
1 Update customer record
Agent State: Not Ready
2 Log customer call
Select
Exit
Stats