Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco IP Phone Agent 4.6 User’s Guide
14
June 19, 2003
2. Choose IP Phone Agent from the menu.
The Agent state menu appears.
3. Select the appropriate agent state (see Figure 6).
NOTE: When you change agent state while on a call, the agent state
shown on the screen does not change. Your screen continues to show
Talking as your state, even after you terminate the call. To display the
correct agent state after terminating a call, press the Services button, then
select IP Phone Agent to redisplay the IP Phone Agent screen.
shown on the screen does not change. Your screen continues to show
Talking as your state, even after you terminate the call. To display the
correct agent state after terminating a call, press the Services button, then
select IP Phone Agent to redisplay the IP Phone Agent screen.
Figure 6.
Agent state screen while on a call.
14:23 12/17/02
2101
Agent: 7001
1 Work Not Ready
Agent State: Talking
2 Work Ready
3 Not Ready
Select
Exit
Stats
4 Ready