Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco IP Phone Agent User Guide
22
June 2007
Agent-Initiated Recording
You can start and stop recordings of any call you receive on your IP phone if you have
the Enhanced or Premium version of IP Phone Agent and your administrator has
enabled the agent-initiated recording feature.
the Enhanced or Premium version of IP Phone Agent and your administrator has
enabled the agent-initiated recording feature.
You cannot listen to any recordings you make. Recordings are available for review only
to your supervisors through Cisco Supervisor Desktop.
to your supervisors through Cisco Supervisor Desktop.
While you are recording a call, “Rec” appears on the status line of your IP phone
screen, as shown in
screen, as shown in
.
Figure 10.
Caller Data screen while recording a call.
To start recording a call:
1. While you are on an active call, press the Option soft key on your IP phone.
The Options menu appears (see
).
2. Choose Start recording from the menu.
The Caller Data screen appears and “Rec” appears on the status line to
indicate that you are recording the call (see
indicate that you are recording the call (see
).
NOTE: The Options menu shows only the “Start recording” option if
you are not currently recording a call. If you are already recording a
call, the Options screen shows only the “Stop recording” option.
you are not currently recording a call. If you are already recording a
call, the Options screen shows only the “Stop recording” option.
14:23 02/15/04
2101
Caller Data - ID:2311
Layout: Default
Talking : Rec
DNIS: 2101
Stats
ANI: 2301
Option