Cisco Cisco Agent Desktop 10.5 Betriebsanweisung
IP Phone Agent Feature Levels
June 2007
9
IP Phone Agent Feature Levels
There are three feature levels of Cisco IP Phone Agent: Standard, Enhanced, and
Premium. The following chart outlines the features available in each version. All
features not listed here are present in both versions.
Premium. The following chart outlines the features available in each version. All
features not listed here are present in both versions.
Language Support
IP Phone Agent has been localized for the following languages:
Only languages that use single-byte characters are supported. Languages that use
double-byte characters, such as Chinese, are not supported at this time.
double-byte characters, such as Chinese, are not supported at this time.
Feature
Standard
Enhanced &
Premium
Premium
Reason codes
●
●
Wrap-up data
●
●
Enterprise data
●
●
Contact service queue data
●
●
Agent-initiated recording
●
Supervisor-initiated silent monitoring
●
●
Supervisor-initiated recording
●
Supervisor barge-in
●
●
Supervisor intercept
●
●
Danish
Italian
Dutch
Japanese (Katakana)
English
Portuguese (Brazilian)
French
Spanish
German
Swedish