Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Caller Data
July 2008
13
Caller Data
The IP Phone Agent service displays data about the caller in the Caller Data screen.
Caller data appears on your IP Phone Agent screen when a call is routed to your IP
phone and remains there throughout the call.
Caller data appears on your IP Phone Agent screen when a call is routed to your IP
phone and remains there throughout the call.
shows a Caller Data screen displaying sample data. The data that is
displayed on your screen will differ. The type of data that appears in this screen is
configured by your system administrator.
configured by your system administrator.
NOTE: To perform any call control actions when the Caller Data
screen is displayed (for instance, to make a call), you must first press
Services to return to the normal phone display screen.
screen is displayed (for instance, to make a call), you must first press
Services to return to the normal phone display screen.
Figure 5.
Caller Data screen
14:23 02/15/07
2101
Caller Data - ID:2311
Layout: Default
Talking
DNIS: 2101
Stats
ANI: 2301
Option
The Option soft key is visible only if
agent-initiated recording is enabled
by the system administrator.
agent-initiated recording is enabled
by the system administrator.