Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

Supervisor Desktop has a number of features which aid accessibility by 
vision-impaired users. They are:

■

Follows Windows settings for screen resolution and color/contrast settings

■

Choice of small (16 × 16 pixels) or large (32 × 32 pixels) toolbar icons (see 

■

Screen reader-compatible tool tips for all controls

■

Screen reader-compatible shortcut keys for navigating the application and 
toolbar (see 

Shortcut keys are available to navigate the Supervisor Desktop interface. The shortcut 
keys are:

Once you have set focus to the skill group tree, the agent tree, or the team node in 
the agent tree, you can use the tab key to navigate to the real-time display panes. 
Once your focus is in a real-time display pane, you can use the arrow keys to navigate 
around the display grid.

NOTE:  The tab key will move you among the real-time display panes, 
but the order in which you access them will not necessarily be in 
sync with the physical arrangement of the display panes on your 
desktop.

Ctrl-Shift-S

Selects the Skill Groups node in the Skill Groups tree.

Ctrl-Shift-A

Selects the Agents node in the Agents tree.

Ctrl-Shift-T

Selects the Team node in the Agents tree.

Ctrl-H

Selects and drops down the Team Selection List.