Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
The Supervisor Desktop Window
November 2006
9
Real-time display panes are identified as containing information related to skill groups
or agents by the text in their title bars (see
or agents by the text in their title bars (see
).
Figure 5.
Identifying Real-time Displays
When Supervisor Desktop is in default layout (movable windows are disabled), Skill
Groups real-time displays occupy approximately the top half of the right pane, and the
Agents real-time displays occupy approximately the lower half of the right pane. These
displays can be resized by dragging the horizontal splitters up and down.
Groups real-time displays occupy approximately the top half of the right pane, and the
Agents real-time displays occupy approximately the lower half of the right pane. These
displays can be resized by dragging the horizontal splitters up and down.
Each type of display will dock to another display of its own type. For example, you
cannot separate one Agents display from another, although they can be resized in
relationship to each another (see
cannot separate one Agents display from another, although they can be resized in
relationship to each another (see
). In contrast, a Skill Groups display will not
dock to an Agents display.
Figure 6.
Examples of docked and resized displays
Displays containing Skill
Groups information and
Groups information and
Agents information
These displays are in
“movable windows” mode:
able to be resized and moved
anywhere on the desktop
“movable windows” mode:
able to be resized and moved
anywhere on the desktop
Default layout. The Skill
Groups and Agents displays
have not been resized, and
there is no blank space
between the types of displays.
Groups and Agents displays
have not been resized, and
there is no blank space
between the types of displays.
Customized layout. The Skill
Groups and Agents displays
have been resized by dragging
the horizontal splitters up and
down. Note the blank space
between the types of displays
because Agents displays will
not dock to Skill Groups
displays.
Groups and Agents displays
have been resized by dragging
the horizontal splitters up and
down. Note the blank space
between the types of displays
because Agents displays will
not dock to Skill Groups
displays.
Skill Groups
Agents
Skill Groups
Blank space
Agents