Cisco Cisco Agent Desktop 8.5 Betriebsanweisung

The Supervisor Desktop toolbar consists of the following buttons. Move your mouse 
pointer over a button on the toolbar to view a tooltip that shows its function.

Refresh

Ctrl-F

Refreshes the information in the 
active data view pane.

Logout

Ctrl-L

Logs the selected agent out of the 
ACD.

Ready

Crtl-E

Puts the selected agent in the Ready 
agent state.

Not Ready

Ctrl-N

Puts the selected agent in the Not 
Ready agent state.

Work Ready

Ctrl-D

Puts the selected agent in the Work 
Ready agent state.

Work Not 
Ready

Ctrl-Y

Puts the selected agent in the Work 
Not Ready agent state.

Barge-In

Ctrl-B

Enables you to join the selected 
agent’s phone conversation.

Intercept

Ctrl-I

Enables you to intercept the selected 
agent’s phone call while 
disconnecting the agent from the 
phone call.

Chat

Ctrl-J

Opens the Chat window.

Team 
Message

Ctrl-X

Opens the Team Message dialog 
box.

Start Record

Ctrl-R

Starts recording the selected phone 
call.

Stop Record

Ctrl-S

Stops recording the selected phone 
call.

Start Voice 
Monitor

Ctrl-A

Starts monitoring the selected agent.

Stop Voice 
Monitor

Ctrl-P

Stops monitoring the selected agent.