Cisco Cisco Agent Desktop 8.5 用户指南
Cisco Supervisor Desktop User Guide 7.1
14
November 2006
Toolbar
The Supervisor Desktop toolbar consists of the following buttons. Move your mouse
pointer over a button on the toolbar to view a tooltip that shows its function.
pointer over a button on the toolbar to view a tooltip that shows its function.
Table 4.
Supervisor Desktop toolbar buttons
Button
Name
Shortcut Key
Description
Refresh
Ctrl-F
Refreshes the information in the
active data view pane.
active data view pane.
Logout
Ctrl-L
Logs the selected agent out of the
ACD.
ACD.
Ready
Crtl-E
Puts the selected agent in the Ready
agent state.
agent state.
Not Ready
Ctrl-N
Puts the selected agent in the Not
Ready agent state.
Ready agent state.
Work Ready
Ctrl-D
Puts the selected agent in the Work
Ready agent state.
Ready agent state.
Work Not
Ready
Ready
Ctrl-Y
Puts the selected agent in the Work
Not Ready agent state.
Not Ready agent state.
Barge-In
Ctrl-B
Enables you to join the selected
agent’s phone conversation.
agent’s phone conversation.
Intercept
Ctrl-I
Enables you to intercept the selected
agent’s phone call while
disconnecting the agent from the
phone call.
agent’s phone call while
disconnecting the agent from the
phone call.
Chat
Ctrl-J
Opens the Chat window.
Team
Message
Message
Ctrl-X
Opens the Team Message dialog
box.
box.
Start Record
Ctrl-R
Starts recording the selected phone
call.
call.
Stop Record
Ctrl-S
Stops recording the selected phone
call.
call.
Start Voice
Monitor
Monitor
Ctrl-A
Starts monitoring the selected agent.
Stop Voice
Monitor
Monitor
Ctrl-P
Stops monitoring the selected agent.